What should I do if my new Whisper® Power Filter
is not working?
Be sure there is water in the pump chamber -- if you don’t add water to the
pump chamber, the filter will pull in air. Also, take care with how much
water is in the aquarium. Most filters need the water level to be about 1”
from the lip of the filter, and a shallow tank may prevent the filter from
working. Finally, make sure your bubble walls and/or air stones are not
directly under the intake tube. If bubbles go up the main tube, it will
cause a rattling sound and may stop your filter from working.
My new
Whisper® Power Filter starts to work, then shuts off. What should I do?
This is often a problem with the impeller. Make sure the magnet and the
white blades are connected as one piece. If they are separated, you will
need a new impeller. This separation is covered under our 2-year warranty.
Other problems that may occur with the impeller include sand. Whisper® Power
Filters will not run properly in an aquarium containing sand. The sand gets
between the magnetic impeller assembly and the Energizer®, preventing it
from turning. You could possibly replace the sand with gravel or purchase a
mesh net from your local pet store. Place the mesh net (or a piece of panty
hose) on the strainer. Your filter will still pull out waste but it will not
pull up the sand.
Does my
Whisper® Power Filter put oxygen in the water or do I need an air pump?
The Whisper® Power Filter cleans the water and adds oxygen. As the water
flows back into the tank, it breaks the surface area and puts in oxygen. It
works like a waterfall. It can only benefit your tank to have extra oxygen
but the Whisper® Power Filter is all you need.
Is the Tetra
In-Tank Filter submersible?
The Tetra In-Tank Filter is completely submersible. The pump is a modified
pond pump that has been in production for more than 7 years. It is perfectly
safe.
Do Tetra Air
pumps come with airline tubing?
The airline tubing, air stones, check valve, etc. are all sold separately.
The pumps are sold with a “t” connector. This will allow you to combine two
ports into one port. If you have a pump with two ports, the pump will be
very loud if you do not put airline tubing on both ports.
